Do you remember when the only way to check in for a flight was to stand in line at the airport and speak to an agent? Or completing a banking transaction meant going inside the bank to wait on a teller? The days of customers waiting when they don’t have to are over.
Ray Child from Comcast explains how more customers are able to save time by taking control of their transactions online.
Today, customers have all kinds of choices.
Just like the banks added ATMs and online banking and the airlines added kiosks and online ticketing – Comcast offers customers self- help options other than calling us or standing in lines.
My Account from Comcast, an online management portal for customers, gives you the power of information, choice and control across multiple platforms. With numerous self-help options, we show customers we respect their time by providing them with online resources that are packed with helpful information they can access anytime ─ at their convenience.
By going to customer.comcast.com, you get 24-hour access to an array of useful tips, information and easy-to-understand self-help services such as step-by-step instructional videos. From the comfort of your home computer or on the go with your smartphone, you can also: order our services, complete self-installs, upgrade services, troubleshoot issues, check appointments, pay your bills and more.
· Bill Pay
· Online Bill Pay — My Account customers have the option to set-up recurring payments from a checking account, savings account or credit card by enrolling into Comcast’s Ecobill™ program.
· Online Appointment Management
· Reschedule or cancel service appointments conveniently online
· Your Services
· The My Services tab offers you more information on the products and services you currently have. From this tab, you have the option to:
§ Check your current data usage
§ Learn more about the features of each of your services
§ Manage your product/service preferences
Comcast also provides customers with helpful instructional videos on YouTube. Customers will find a wide range of online tutorials from programming your remote to understanding your DVR features. To see the various video topics, visit www.youtube.com/xfinity.
Installing, activating and enjoying Xfinity services from Comcast is also easier than ever. As more and more technology becomes commonplace in our everyday lives, a growing segment of people are comfortable installing a wide variety of home electronics and computer equipment on their own. With the Comcast Self Install Kit (SIK), customers can install their TV, Internet and Voice services on their own time without having to schedule an appointment or wait for a technician. We invite you to ask about this option when you connect with Comcast.
For more information customers can call 1-800-Comcast, or go to www.comcast.com.