Ray Child from Comcast talks about your XFINITY options.
With XFINITY TV, digital cable customers have instant access to thousands of great programs anytime, anywhere, whether you’re at home, across town, or across the country. At home, customers can use the on-screen keyboard to search for programs either on TV and On Demand by title, actor, keyword or provider by entering a search term. With XFINITY On Demand, customers can watch hit TV shows and movies at their convenience, with the ability to pause, fast forward and rewind.
At XFINITYTV.com, users can access nearly 150,000 video choices online, including content from premium channels, whether at home or on-the-go. The enhanced search features on the site give customers the ability to instantly find when and where their favorite TV and movie selections are available, whether you want to watch them on TV, On Demand, or online – right on your computer. And, on XFINITYTV.com, customers can even change the channel on their home television sets with the click of the mouse, and remotely schedule a program to record on their home DVR, ensuring they never miss a movie or TV favorite.
The XFINITY TV App (available on the iPad, iPhone and iPod touch) and XFINITY Mobile App (available on the iPad, iPhone, iPod touch and Android) are just a few more ways Comcast makes it convenient for our customers to search for great programming content. With the XFINITY TV App, customers can search for TV shows and movies based on different filters like Networks and Genres, such as Movies, Kids or Sports or search by keyword or by title, and program their DVR at home to record all their favorites. Customers can also use the App to change the channel on their home televisions with the tap of a finger.
In addition to offering quick, easy and convenient ways for our customers to search and watch the best entertainment options available, we’re also committed to providing an outstanding customer experience with the Comcast Customer Guarantee. The Customer Guarantee lets you know what you can and should expect from Comcast—and what we’re doing to hold ourselves accountable every day.
The Guarantee includes:
• A 30 day money back guarantee on all of our products and services
• Customer service available to you 24-hours-a-day, 7-days-
• The best and most video choices
• Should you ever have a problem with our service, we’ll work with you to resolve the issue the first time, and if we don’t, we’ll offer you a complimentary service, or a $20 dollar credit to your account
• We will schedule appointments with you at your convenience – including one-hour appointment windows – and arrive on-time, guaranteed, or we will offer you a complimentary service, or a $20 dollar credit to your account
For more information customers can call 1-800-COMCAST, or go to www.comcast.com.