Comcast’s Commitment To Customer Service

Comcast’s Commitment To Customer Service

Comcast understands that your time is valuable, and that you have choices when it comes to your TV, Internet and phone service. Comcast’s commitment to an outstanding customer service – coupled with our cutting edge XFINITY products – goes beyond a typical customer guarantee as a promise to our customers.

Ray Child from Comcast talks about Comcast’s Commitment to Customer Satisfaction

In today’s marketplace, you have the luxury of being able to choose who you do business with. Consumers have more choices than ever before when it comes to deciding where to spend their money, whether it’s buying a new car, new clothes – or even TV and Internet service. And sometimes, it’s the customer service that can be a deciding factor.

The Comcast Customer Guarantee states:

· We will give customers a 30-day money back guarantee on our three product services

· We will treat customers and their homes with courtesy and respect

· We’re here for customers 24 hours a day, 7 days a week to answer questions at your convenience

· We will resolve routine issues in one visit, or give customers a complimentary service

· We will always be on time within an appointment window or we’ll give customers a $20 account credit

· We will offer easy to understand packages and provide customers with a clear bill

· We will continually offer the best and most video choices

Comcast wants customers to be amazed with the choice Comcast offers, excited by the innovation Comcast provides and satisfied with the service and reliability of every interaction with Comcast. Customers now have access to more leading products and services than ever before.

With XFINITY TV, for example, we’ve doubled the number of HD networks to more than 100, and offer more than 17,000 choices On Demand, including family favorite new releases such as Tangled and Yogi Bear. XFINITY Internet offers the fastest Internet speeds available to the most homes in Utah, and our digital home phone service is rated #1 in call clarity.

At, customers can access nearly 150,000 video choices online, including content from premium channels, whether at home or on-the-go. The XFINITY TV app, available on the iPad, iPhone, iPod touch and Android, allow customers to search for TV shows and movies as well as program their DVR at home to record all their favorites right from their mobile device. You can even watch full length episodes of hit TV shows and movies On Demand right from your iPad! And, Comcast just introduced XFINITY TV in Spanish – tripling the Hispanic On Demand programming to nearly 700 video choices for customers to watch anytime.

For more information customers can call 1-800-Comcast, or go to

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