No need to call the cable guy! You might be able to hook up your new cable
Ray Child tells about a new convenience from Comcast.
At Comcast, we understand that your time is valuable. As more and more
technology becomes commonplace in our everyday lives, a growing segment
of people are comfortable installing a wide variety of home electronics and
computer equipment on their own. With the Comcast Self-Install Kit (SIK),
customers can install their cable box, Internet or digital voice modem on
their own time, as easily as they set up a new computer or sound system.
The Self-Install Kit from Comcast enables customers to choose the day and
time that is best for them to install and activate their Xfinity TV, Voice or
Internet services. The kits are part of Comcast’s ongoing commitment to
refine the overall customer experience by delivering innovative, reliable and
convenient service and product enhancements, and can even save customers
up to seventy dollars.
The do-it-yourself installation kits, designed by frog design, a leading
innovation firm that works with the world’s most recognized companies,
include everything needed for quick and easy set-up of Comcast services.
The Xfinity Triple Play Self-Install Kit, for example, includes a digital set-top
box/digital transport adapter, remote control and a high-speed Internet and
digital voice modem. Each component is packaged with step-by-step
instructions printed on the inside of the box lids with clearly labeled, color-
coded pieces of equipment and cables neatly arranged in “a place for
everything” accessory tray. Once all of the equipment is in place, customers
can follow the easy instructions for activating their services online at www.comcast.com/activate.
Xfinity self-installation kits can be ordered online at comcast.com or by
phone at 1-800-COMCAST for direct shipment to customers’ homes. They
are also available at local Comcast service centers for pick-up.
In addition to self-install kits, Comcast also makes it easy to get help with
your services. Aside from our 24/7 customer service representatives,
customers can also access Comcast Customer Central online at customer.comcast.com, a single
portal full of
information where customers can view and pay their bill, learn more about
and manage all of their Comcast product features and settings, and view
FAQs about their service. Customers can even get real-time service
connections statuses and get help and support from Comcast experts.
The kit and Customer Central website are just two steps in the company’s
overall effort to deliver an exceptional customer experience, which includes
the Comcast Customer Guarantee, the company’s promise to hold its
products, services and people to the highest standard. The Customer
Guarantee is backed by significant service enhancements focused on
ensuring every customer interaction is handled right the first time and giving
customers more choice and control as well as making it easier for them to do
business with Comcast.
The Guarantee includes:
· We stand behind our services. We will give you a 30-day, money-back
guarantee, on Xfinity TV, voice or high speed services.
· We value your time, and will schedule appointments at your convenience.
We will always be on time within your appointment window – guaranteed.
· Customer service is available to you 24-hours-a-day, 7-days-a-week.
· We will offer the best and most video choices.
· And if we need to come to your home to provide service, we will solve
routine issues in one visit – guaranteed.
For more information customers can call 1-800-Comcast, or go to