Ray Child from Comcast explains how the One-hour appointment window works to your advantage.
We know there’s nothing more important than providing exceptional service to our customers. For Comcast, customer care is an ongoing priority. We look at our relationship with our customers in much the same way as we do with the personal relationships we have, whether they’re with friends, family or co-workers.
We’ve embraced three customer care practices that are helping us deliver a better customer experience. First, we’re taking time to listen to our customers. Second, we’ve created ways to act on that feedback. And third, we continue to communicate with customers about the changes we’ve made.
In order to learn more about our customers and their experiences with Comcast, we’ve begun conducting surveys with a sampling of customers after they’ve had contact with us, whether on the phone or having a technician in their home. But listening is only the first part of the equation. The feedback we receive from these surveys is allowing us to quickly manage service issues, hear customer concerns and directly connect with our customers.
When our customers speak, we listen. . Comcast understands that your time is valuable – and knows how frustrating it can be when you’re forced to wait at home all day for a repair or delivery person. With one hour appointment windows, Comcast schedules appointments at your convenience.
In addition to listening to customers and making some very significant operational changes, we want our customers to be amazed with the choice Comcast offers, excited by the innovation Comcast provides and satisfied with the service and reliability of every interaction with Comcast. That’s why we’re proud to put our money where our mouth is with the Comcast Customer Guarantee.
Our goal is to provide you with a consistently superior customer experience—whether at sign-up, during the normal course of business or during a service visit. The Customer Guarantee lets you know what you can and should expect from Comcast—and what we’re doing to hold ourselves accountable every day.
The Guarantee includes:
• A 30 day money back guarantee on all of our products and services
• Customer service available to you 24-hours-a-day,
7-days-a-week
• The best and most video choices
• Should you ever have a problem with our service, we’ll work with you to resolve the issue the first time, and if we don’t, we’ll offer you a complimentary service, or a $20 dollar credit to your account
• We will schedule appointments with you at your convenience and arrive on-time, guaranteed, or we will offer you a complimentary service, or a $20 dollar credit to your account
For more information customers can call 1-800-Comcast, or go to www.comcast.com.
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