Comcast wants customers to experience its innovative Xfinity products and services first hand. And now, you can – right here in Salt Lake City.
Ray Child, from Comcast, takes us on a tour of the new Xfinity store.
Comcast’s new Xfinity Store opened on April 8 at 1769 Murray Holladay Road. The store, designed entirely around the needs of customers, provides Comcast customers with an opportunity to explore, learn about and interact with the latest Xfinity products and services. Stations around the center provide customers with the opportunity to experience Xfinity TV, test drive Xfinity Internet’s speeds, connect with Xfinity Voice service, and try out next generation Xfinity Home. Customers can also try out some of Comcast’s converged services and popular apps on iPad’s, like the Xfinity TV Player app.
You’re likely aware of Comcast’s Xfinity TV services. But did you know that Xfinity TV offers customers the best viewing experience and unparalleled choices live on TV and On Demand across multiple platforms? Come see for yourself; the new store is equipped with multiple flat-screen HDTVs for customers to view the high-quality picture Xfinity from Comcast offers.
What about the internet? The store also has internet stations set up for customers to visit Comcast.com, and check out the blazing-fast speeds we offer.
Xfinity Home, a broadband and cloud-based platform that provides next generation security, remote home control and energy management features, allow customers to stay connected to their home and family through the use of an interaction Web portal, mobile devices and the Xfinity Home app. Customers are encouraged to drop by the store to experience a demo of the product up close and personal. Learn how Xfinity Home offers more than just home security – it provides lighting controls, digital thermostats, live video monitoring, custom text and email alerts, remote arming and disarming capabilities and water and carbon monoxide sensors.
In addition, customers receive personalized service from trained and knowledgeable Comcast Service Consultants and more time-saving offerings, including a self-service kiosk for quick bill pay and a queue system that allows customers to explore and be entertained instead of waiting in line for service.
“We’re proud to provide our customers with a place where they can experience our Xfinity products and services firsthand and check out the latest technology in an interactive environment,” said Kyle McSlarrow, vice president of Comcast in Utah. “This new model has a welcoming design, and most important a new attitude as we apply the same mindset of innovation, speed and utility that our customers love about our products to our customer service.”
The Xfinity Store, open Monday through Friday from 9 a.m. to 6 p.m. and Saturday from 8 a.m. to 5 p.m., will serve customers throughout the Salt Lake valley area. The store replaces the former Comcast Service Center at 1350 E Miller Avenue in Salt Lake.
Comcast is proud to offer the Comcast Customer Guarantee:
· We stand behind our services. We will give you a 30-day, money-back guarantee, on Xfinity TV, voice or high speed services.
· We value your time, and will schedule appointments at your convenience. We will always be on time within your appointment window – guaranteed.
· Customer service is available to you 24-hours-a-day, 7-days-a-week.
· We will offer the best and most video choices.
· And if we need to come to your home to provide service, we will solve routine issues in one visit – guaranteed.
For more information customers can call 1-800-Comcast, or go to www.comcast.com.